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Frequently Asked Questions
 

GENERAL FAQS

What is TR88HOUSE?

It’s 65000 sqft of fun and food in the middle of Dubai. Unique family entertainment center, there are experiences for all ages! From Skyfall, Munchkin Monsters, Laser Rush, Mystic Golf to Hive the food hall where friends and families can meet between fantastic and unforgettable moments.

Where is TR88HOUSE located?

We are located on the Bluewaters Islands. Check our location section for more details.

What are TR88HOUSE opening times?

Sunday: 9:00 AM–12:00 AM
Monday: 10:00 AM–12:00 AM
Tuesday: 10:00 AM–12:00 AM
Wednesday: 10:00 AM–12:00 AM
Thursday: 10:00 AM–12:00 AM
Friday: 10:00 AM–1:00 AM
Saturday: 9:00 AM–1:00 AM

Are there any age or height restrictions?

To Access all areas in Skyfall, kids must be over 120cm and children under 100cm aren’t granted entry. Yf your child is between 100cm and 120cm then access is limited to certain areas for which you may purchase Junior Ticket .

Do you have parking?

Parking is available in the Bluewaters Island car park. We’re also located in front of the Valet.

Are you wheelchair accessible?

Yes we are! Our venue entrance is accessible for wheelchair and we have elevators which go to all floors.

Do you provide socks or must I bring my own?

We provide TR88HOUSE grip socks, included in your admission fee when you visit TR88HOUSE for the first time, and are then yours to keep.

Can I leave my kids unsupervised?

A responsible adult must be with participants under age of 18 to sign the waiver at first visit when customer profile is created .
Children over 12 can be left alone in Treehouse. If your Child is under 12 , a responsible adult need to stay in facilities either to accompany or supervise depends based on each attraction T&C’s which can be Find in Terms and Conditions .

Are there lockers available?

Yes, we have secure lockers available.

Is Wifi available?

Of course! You can sign in to the Wi-Fi when you get there.

What do i wear?

We recommend you to wear comfortable clothes such as jogging pants or shorts. No skirts, dresses, or sharp objects allowed. You can refer to our rules for more details.

Do you sell gift carts?

Yes . you can buy Gift Cards at any Attractions either per specific game and package or as a lump sum amount .

BOOKING

How can I book my sessions?

You can book over the phone or in the venue at any of our attraction reception counters

Can I book multiple activities?

Yes, you can book as many as you like however some activities are only available for certain age groups.

Do you offer group rates?

Very soon we'll offer packages for parties and playdates. The minimum group size is 10 for these bookings

Do you have a membership option?

Not at the moment. However, we keep your info under your profile and we keep a record of your number of visit and which attraction you prefer the most to serve you better.

Can I change or cancel my booking?

Yes, you can modify your booking in the venue or over the phone.

When should I arrive for my bookings?

You should arrive 15 minutes before the start of your session for any of the attractions.

Is my booking refundable or transferable?

No, the bookings are non-refundable and cannot be transferred to other guests. However, you can modify your booking to change the date or time to suit you.

Events

Do you offer parties?

Yes, we do! Have a look to our MAGIC'HALL page and let us know what we can do for you!

I want to book and event. How do I do that?

Our Dreameians are here to help! Events at TR88HOUSE start with a minimum of 10 people and we can make all your dream come true, so let's get planning! Fill the form on our website (Magic' Hall page) or give us call: 058 169 41 29

What if I want to make my event as personal as possible?

If you don't want to commit to one of our party packages, or have a specific idea of what you want, you can come fill the form in Magic' Hall section or give us a call: 058 169 41 29, and we'll do what we can to make your day just as special!

I don't want to plan an event, but I do want to celebrate my birthday at TR88HOUSE. What can I do?

If you don't want to commit to one of our party packages, or have a specific idea of what you want, you can come in as a walk-in Guest or give us a call, and we'll do what we can to make your day just as special!

Do you do corporate event?

Sure, we do! Have a look to our Magic'Hall page, to learn more or to get in touch with us for different group options.

Can I bring my own cake for a party?

No outside food or beverages are not permitted in TR88HOUSE

F&B

How many restaurants does Hive have?

Hive has 6 independent food concepts! Perfect combination of traditional, healthy and trendy food, it will suit every taste.

Are you open for breakfast?

Yes we are, from 9:30AM to 11:30AM

Can I order food from Hive online?

We don’t offer online order at the moment, but keep an eye out! However, you can request food to go and enjoy your delicious meal from wherever you want!

Can I bring my own food?

No outside food or beverages are permitted in TR88HOUSE

Are there vegan/gluten free options?

For food intolerance/allergy few recommend to discuss with the chef and staff while ordering.

How do I order food and drinks at Hive?

Scan the QR code and scroll among all the possibilities until you find the perfect dish. Each restaurant as a cashier where to order. Time probably seems to go slowly when we’re hungry…just wait for the pager to ring and enjoy!

Do you offer delivery or food to-go?

We don’t offer delivery for the moment, but stay tuned! You can request food to go and enjoy your delicious meal from wherever you want!

SAFETY

What are your rules?

The rules change from attraction to attraction however key rules are:
Skyfall
1 person per trampoline, don’t attempt skills beyond your skill level, always wear your TR88HOUSE grip socks
Munchkin Monster:
All children must be accompanied by an adult, always wear yourTR88HOUSE grip socks, No running, fighting or rough play.
Laser rush
No running, no climbing and stay 6 feet apart
Mystic Golf
No more than 5 people at a hole, hit the ball gently, no running, fighting or rough play

What are TR88HOUSE doing to ensure customer safety?

We comply to customer safety by respecting Dubai Municipality Precautionary Measures for Amusement & Theme parks, Recreational areas and outdoor & indoor play areas and activities area